This policy describes how Shandong Super Window House Co., Ltd. (“Super Window House”, “we”, “our”) collects, uses, stores, and protects the information you provide when you visit superwindowhouse.com, submit an inquiry, request a quote, or communicate with our sales and engineering team. We follow internationally recognized data protection principles relevant to B2B commercial activity.
// SUMMARY · WHAT YOU NEED TO KNOW
The Short Version
Super Window House is a B2B structural window and door system manufacturer. We collect contact and inquiry information only when you choose to send it to us — through our contact form, email, WhatsApp, or phone. We use that information solely to respond to your inquiry, prepare structural quotes, deliver products, and provide after-sales engineering support. We do not sell your personal data to third parties.
Like most modern websites,
superwindowhouse.comuses cookies and standard analytics tools to understand site traffic and improve the buyer experience. You can request access to, correction of, or deletion of your personal data at any time by emailing connie@superwindowhouse.com
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Who We Are
Shandong Super Window House Co., Ltd. is a specialized B2B manufacturer of architectural aluminum windows, doors, and facade systems headquartered in Shandong Province, People’s Republic of China. We operate the website at superwindowhouse.com and serve B2B clients — including contractors, real estate developers, architects, and wholesalers — across global markets.
For the purposes of this policy, Super Window House is the data controller responsible for the personal information collected through this website and through our sales and engineering channels.
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Information We Collect
We collect only the information necessary to respond to your inquiries and conduct ordinary B2B commercial activity. The categories of information we may collect include:
2.1 Information You Provide to Us
- Contact details: Name, company name, job title, email address, phone or WhatsApp number, and country/region of operation.
- Inquiry content: Technical specifications, window/door schedules, opening dimensions, architectural elevation drawings, structural performance requirements, or documents you submit through our contact form, by email, or other channels.
- Commercial correspondence: Records of our communications with you, including emails, WhatsApp messages, quotation history, CAD/BIM file exchanges, and order documentation.
2.2 Information Collected Automatically
- Technical data: IP address, browser type, device type, operating system, language preference, and referring URL.
- Usage data: Pages visited, time spent on pages, clicks, navigation paths, and similar analytics indicators.
- Cookies and similar technologies: See Section 5 below.
Note: We do not knowingly collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) through this website. Please do not include such information in your technical inquiries.
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How We Use Your Information
We use the information we collect for the following legitimate business purposes:
- To respond to your inquiries: Preparing structural quotes, thermal/wind-load performance estimates, shop drawings, and tailored system recommendations.
- To fulfill orders: Managing production scheduling, custom fabrication, packing, international shipping documentation, customs paperwork, and installation guidance.
- To communicate with you: Sending order status updates, container loading images, shipping notifications, and answers to technical questions.
- To improve our website: Analyzing aggregated usage data to enhance user experience, dynamic tools, and technical resources.
- To comply with legal obligations: Including export controls, international trade regulations, tax, and accounting requirements.
- To protect our legitimate interests: Preventing fraud, securing our server infrastructure, and enforcing our terms of business.
We do not use the personal information collected through this website for automated decision-making that produces legal or similarly significant effects on you.
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Legal Basis for Processing
Where applicable data protection laws (such as the EU General Data Protection Regulation or comparable regulations) require us to identify a legal basis for processing your personal data, we rely on one or more of the following grounds:
- Performance of a contract: When processing is necessary to take steps at your request prior to entering into a contract (e.g., preparing architectural shop drawings or quotes), or to perform a contract with you.
- Legitimate interests: When processing is necessary for the legitimate B2B commercial interests pursued by Super Window House, provided those interests are not overridden by your rights.
- Consent: Where you have given us specific consent to process your data for a particular purpose (which you may withdraw at any time).
- Legal obligation: When we are required to process your data to comply with applicable law.
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Cookies & Tracking Technologies
Our website uses cookies and similar technologies (such as pixels and local storage) to operate properly, remember your preferences, and analyze how visitors interact with the site. Cookies are small text files stored on your device by your browser.
5.1 Types of Cookies We Use
- Strictly necessary cookies: Required for core website functionality (security, session management, load balancing). These cannot be disabled.
- Performance & analytics cookies: Help us understand how visitors interact with the site through aggregated, anonymized statistics (e.g., Google Analytics).
- Functional cookies: Remember preferences such as language selection or custom calculator inputs to improve your experience.
5.2 Managing Cookies
Most web browsers allow you to view, manage, delete, and block cookies through their settings. Please note that disabling certain cookies may affect website functionality or layout features. For more information about cookies and how to control them, visit allaboutcookies.org.
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Third-Party Services
We use a limited number of third-party service providers to operate this website and support our B2B commercial activity. These providers have access to information solely to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose:
- Web hosting & CDN: For hosting and delivering this website reliably and securely.
- Analytics providers: Such as Google Analytics, to understand aggregate site traffic and interaction patterns.
- Communication tools: Including WhatsApp Business and secure email service providers used for sales and engineering correspondence.
- Logistics & shipping partners: Freight forwarders, ocean carriers, and customs agents engaged only after an order is placed to fulfill delivery.
Where these service providers act as independent controllers (for example, WhatsApp with respect to its platform users), their respective privacy policies apply in addition to ours.
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Data Sharing & Disclosure
Super Window House does not sell your personal information. We may share your information only under the following limited circumstances:
- With service providers who perform services on our behalf as described in Section 6.
- With logistics, ocean freight, and customs clearance partners when necessary to ship products to your job site or specified port.
- With professional advisors (such as legal counsel, auditors, and trade compliance consultants) under confidentiality obligations.
- With government authorities when required by applicable trade laws, court orders, or official legal processes.
- In connection with a corporate transaction such as a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.
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Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including meeting legal, accounting, tax, and warranty obligations for our structural window and door products.
In practice, this means:
- Inquiry data without subsequent order: Retained for up to 24 months to allow follow-up communications on architectural projects.
- Order and commercial records: Retained for the duration of the business relationship plus the mandatory period required by accounting, export, and structural warranty obligations.
- Website analytics data: Retained in aggregated, anonymized form according to the configuration of our analytics tools.
When personal data is no longer needed, we securely delete or anonymize it.
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Data Security
We implement appropriate technical and organizational security measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encrypted communications (SSL/HTTPS), strict server access controls, and administrative safety protocols.
However, no method of electronic transmission over the internet or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
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International Data Transfers
Super Window House is headquartered in Shandong, China, and serves commercial clients globally. As such, information you submit through superwindowhouse.com may be transferred to, stored, and processed in China or other destination countries where our logistics and service infrastructure resides.
Data protection laws in these regions may differ from those in your jurisdiction. Where cross-border data transfers apply, we take necessary precautions to ensure your data receives an adequate level of protection in accordance with this policy.
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Your Rights
Depending on your country or region of residence, you may have certain rights regarding your personal information, including:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete project/contact data.
- Right to erasure: Request deletion of your personal data, subject to legal and warranty retention duties.
- Right to restriction: Ask us to limit how we process your personal data.
- Right to data portability: Receive your personal data in a structured, standard format.
- Right to object: Object to processing based on legitimate business interests.
- Right to withdraw consent: Withdraw consent at any time where processing was based on consent.
To exercise any of these rights, please contact us at connie@superwindowhouse.com. We will respond within the timeframe mandated by applicable law.
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Children’s Privacy
Our website and services are intended exclusively for professional, B2B audiences — commercial buyers, general contractors, developers, and architects. We do not knowingly collect personal information from individuals under 16 years of age. If you believe a minor has provided us with personal information, please contact us for prompt removal.
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Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our manufacturing operations, website capabilities, legal requirements, or security practices. When material updates are made, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically.
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Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or how we handle your personal data, please contact our team using the details below:
- Email: connie@superwindowhouse.com
- Website: superwindowhouse.com
- Company: Shandong Super Window House Co., Ltd.
- Address: Shandong Province, People’s Republic of China
- Subject line for data requests:
Privacy Request — [ Seojason / Shandong Super Window Furniture Co.,Ltd]